1. Who we are and how to contact us
JabKeeper is provided by ZinXan AI Ltd, a company registered in England and Wales with company number 12451101.
In these terms, “JabKeeper” or the “app” means our JabKeeper iPhone application; “we”, “us” and “our” mean ZinXan AI Ltd; and “you” means the person using the app. These terms also cover our provision of JabKeeper information and support through jabkeeper.com.
Contact us about the app, purchases, accessibility, these terms or a complaint at matilde.enevoldsen19@gmail.com or by post to our registered office, marked “JabKeeper”. This is a software-support address, not a medical or emergency service.
2. These terms, your licence and your rights
Please read these terms before accepting them or buying paid features. JabKeeper asks you to confirm that you accept these terms before you start using the app; your affirmative acceptance forms an agreement with us. Visiting our website or reading our Privacy Policy does not, by itself, give consent to process health information. JabKeeper asks for that consent separately.
For an app obtained through Apple's App Store, Apple's Standard End User Licence Agreement governs the software licence unless the App Store expressly identifies a different applicable licence. These terms supplement that licence by explaining JabKeeper's functions, our commercial promises and our responsibilities. They are not a replacement custom Apple licence. Apple's separate terms govern your relationship with Apple, including its store and payment services.
Nothing here excludes or reduces a right or remedy that the law does not allow us to exclude or reduce. Where a provision conflicts with mandatory law, mandatory law prevails. Neither a software-licence disclaimer nor Apple's involvement removes our own obligations to you. The Privacy Policy describes our actual data practices; a general licence provision does not authorise us to collect your diary for an unrelated purpose.
You may save or print these terms for your records.
3. Who the app is for
JabKeeper is offered for personal use by people aged 18 or over who can enter into this agreement under the law that applies to them. The app asks you to confirm that you are 18 or over when you set it up. It is not offered as a children's product, a clinical record system for healthcare organisations, or a service for monitoring another person without their knowledge.
Use the app only where its use is lawful. Availability of a medicine name in the app does not mean that medicine is approved, available or appropriate for you or in your country. A prescription requirement is not removed by using JabKeeper.
The app is intended for your own records. Do not put another person's identifiable health information into the app or send it to us unless you have appropriate authority and a lawful basis to do so.
4. What JabKeeper does — and does not do
JabKeeper is a personal diary and organisational tool. Depending on the features available to you, it lets you record medicine and dose information, injection dates and sites, notes, weight, goals, symptoms or side effects, food and nutrition information. It can display records, calculations, charts and reminders based on the information entered or imported with your permission.
JabKeeper does not prescribe medicine, select a dose, recommend a dose increase or decrease, determine a treatment schedule, diagnose a condition, assess whether a symptom is safe, or provide clinical monitoring. We do not review your entries, contact your clinician, or send medical alerts to someone caring for you.
The app is not intended to replace professional advice, a prescription, a medicine's official instructions, or a record your healthcare professional requires you to keep. No clinician–patient relationship is created by using it or contacting support. Do not delay obtaining medical advice because of anything displayed in the app.
Follow your prescription and the instructions supplied with your medicine. Ask a qualified healthcare professional about missed or extra doses, a change in treatment, symptoms, injection technique, suitable injection locations, nutrition or weight goals. Use your local emergency service when urgent help is needed; do not wait for a reply from JabKeeper support.
An injection-site display or rotation suggestion is an organisational aid based on recorded entries. It does not establish that a site is medically suitable, that you have used the correct technique, or that a proposed rotation meets your medicine's instructions.
BMI, nutrition totals, charts, progress displays and estimated goal dates depend on their inputs and assumptions. They are not a clinical assessment, a prescribed diet or a prediction of an individual's treatment response. We do not guarantee weight loss, a particular result or achievement of a goal by a particular date.
These descriptions of intended use do not displace any legal safety, product or regulatory responsibility that applies to us.
5. Your entries and reminders
Check medicine names, dose values, units, dates, time zones and other entries carefully. Recording an injection does not establish that it actually took place. Editing or deleting an entry can change later displays and reminders. A countdown is not permission to take a medicine.
Reminders depend on the information you enter, your permissions, your device and operating-system settings. They may be delayed, silenced or unavailable, including after a settings change, travel, an operating-system update or a device problem. Check reminder settings after those changes and keep another way of following essential treatment instructions.
The app must not be your only safeguard against a missed, mistimed or duplicate dose. This warning does not excuse a failure by us to exercise legally required care or to provide features as described.
6. Free features and the one-time unlock
The free version allows up to two dose records, together with the free functions described in the app. Existing records remain available to view, edit and delete without buying the paid unlock. Reaching a free limit does not automatically charge you or start a paid subscription.
The paid unlock, also described as JabKeeper Pro or a lifetime unlock, is a one-time, non-subscription purchase. The purchase screen identifies the price, currency, applicable tax treatment, supported devices and features included at the time of purchase. The price shown by Apple when you confirm the purchase controls; a website example in another currency is not your transaction price.
“Lifetime” means the purchased entitlement has no scheduled expiry and no recurring fee for the included features. We will not convert that entitlement into a compulsory subscription or require another payment simply to retain the features you already bought. It does not promise that every future operating system or device will be supported forever, or that a separately identified future product is included. Sections 11 and 12 and your statutory rights govern compatibility, updates and any discontinuation. We will not use a later feature rename to evade an existing purchase promise.
Unlimited history refers to the absence of our paid-tier record-count limit, not unlimited device storage. Device capacity and technical limits still apply.
7. Apple purchases, restoration and refunds
Apple processes App Store purchases using the Apple Account used for the transaction. We do not receive your payment-card details or Apple Account password. Your purchase may be subject to Apple's applicable payment and usage terms.
You can use the app's restore-purchases function with the relevant Apple Account to ask Apple to restore an eligible entitlement. Restoring a purchase does not restore your diary. Entitlement restoration depends on the purchase still being valid and available through Apple's systems. Family Sharing applies only where it is actually supported for that purchase and under Apple's rules; it is not included merely because an app is available in the App Store.
You may request a refund through Apple's Report a Problem service. Contact us as well when a defect, an inaccurate description or another issue concerns our legal obligations. Apple's handling of payment does not make Apple the only party you may approach or remove a remedy you have against us.
There is no blanket “all sales are final” rule in these terms. Rights to cancellation, repair, replacement, a price reduction, a refund or compensation depend on the applicable law and circumstances.
For consumers with a statutory cooling-off right, including qualifying UK and EEA distance purchases of digital content, the normal withdrawal period is 14 days from the contract being concluded. Where the law permits immediate digital supply to end that right, it ends only after the required prior express consent, acknowledgement of the loss of the right and any required confirmation have been validly obtained and supply has begun. Accepting this document alone does not supply those separate requirements.
To exercise an applicable withdrawal right, send the relevant seller an unambiguous statement before the deadline. Apple's refund route is available for an Apple transaction, and you may notify us using section 1. Identify the purchase and your decision to withdraw; a reason is not required. No particular form is mandatory. A suitable message is: “I give notice that I withdraw from my contract for the JabKeeper paid unlock.” Include your name, contact details, transaction date and an order reference where available. Do not include health records or full payment-card details. Where a refund is legally due, it will be made within the applicable statutory deadline and without an unlawful fee.
8. Local records, deletion and device changes
JabKeeper has no JabKeeper user account or developer-operated diary-sync service. The app's diary database is stored locally on your device and is excluded from device backups. We do not hold a recovery copy of it.
Deleting the app, losing your device, withdrawing your health-data consent in the app, or some device or software failures can result in permanent loss of local records. Do not assume an iCloud or computer backup, a new-device transfer, a reinstall, or a restored purchase will recover them. Before deleting or replacing the app or your device, preserve any information you need using a safe method available to you. These terms do not promise an export feature that is not provided in your version.
Apple's “Offload App” function is different from deleting the app: offloading normally keeps its documents and data. Removing an icon from the Home Screen is also not deletion.
A copy you create in Apple Health, Calendar, a screenshot, a message or another service is separate from the local diary. Our Privacy Policy explains when JabKeeper updates or removes the copies it created; otherwise, review and remove them separately where required.
We remain responsible for any loss for which the law makes us responsible. The local-storage design is not a waiver of your rights concerning defective digital content or our failure to take appropriate care.
9. Optional permissions and outside services
Apple Health, Calendar and notifications are optional. Declining a permission may prevent its associated feature from working, but does not authorise us to withhold unrelated purchased features.
With permission, JabKeeper can read and write body-weight information in Apple Health and write dietary-energy information. Its Health integration does not write your medication or injection history to Apple Health. Confirm the categories shown in Apple's permission screen and review permissions in device settings.
If you turn on Calendar and allow calendar access, JabKeeper adds your next injection to your device's default calendar as a single event with a one-hour alert, keeps it up to date when your schedule changes, and removes it when you turn Calendar off while calendar access still allows. The event title includes your medicine and dose. A shared, workplace or cloud-synchronised calendar may make the event available to other people or services. Notification previews may also disclose information to someone who can see your device or a connected display. Choose settings appropriate to your privacy needs.
Apple and any calendar or other service you choose have their own terms and privacy practices. We are responsible for our integration to the extent required by law, but do not control their independent services. Revoking a permission stops permitted future access as supported by the operating system; it does not automatically erase information already copied elsewhere.
Our Privacy Policy and Consumer Health Data Privacy Policy explain processing, permissions and data rights in more detail. Acceptance of these terms is not a substitute for a separate health-data consent where one is required.
10. Ownership and acceptable use
You retain your rights in the information you enter. We do not acquire ownership of your diary or a right to publish it, advertise with it or use it to train an artificial-intelligence model. Any handling of information you send for support is limited by our privacy notices and applicable law.
We and our licensors retain the intellectual-property rights in the app, its original design, code and website content. Your software licence is described in section 2. Medicine names, Apple marks and other third-party brands belong to their respective owners. Their appearance does not imply sponsorship or endorsement of JabKeeper.
Do not use JabKeeper to break the law, interfere with its security, introduce malicious code, impersonate us, infringe another person's rights or fraudulently obtain a paid entitlement. Restrictions on copying, modifying or reverse engineering apply only to the extent permitted by law and the applicable licence. They do not override an open-source licence, lawful interoperability activity or another non-excludable right.
You remain free to give honest reviews, report a problem, discuss your experience and exercise legal rights.
11. Compatibility, updates and support
Check the App Store listing and purchase information for supported devices and minimum operating-system requirements. Some features depend on Apple services, permissions or hardware. Downloading, purchasing and restoring may require internet access; network charges are set by your provider.
We will supply digital content as described and exercise the care required by applicable law. We will provide updates, including security updates, for the period required by law and by any specific commitment made at purchase. Nothing in the lifetime-unlock description shortens that period.
Install relevant updates and follow reasonable, clearly explained installation instructions. We are not responsible for a problem caused solely by your failure to install an update only where applicable law allows that defence and its conditions are met.
Support is provided through the contact details in section 1. Unless separately promised, it is not a 24-hour service and has no guaranteed response time. That does not alter a legal response or remedy deadline.
12. Changes to features, availability and these terms
We may make proportionate changes to correct errors, improve security or accessibility, maintain compatibility, comply with law, or make improvements that do not unfairly remove what you bought. We will not use this section to impose recurring charges on an existing one-time entitlement.
For a material adverse change, we will give clear advance notice where practicable, explain the reason and effective date, and provide any consent choice, continuation option, cancellation or refund remedy required by law. Where law requires notice on a durable medium, a change to a webpage alone is not sufficient.
We may eventually stop offering new downloads or end support, subject to our existing commitments and legal duties. We will give reasonable advance notice where practicable. Ending new sales does not itself revoke a valid installed-app entitlement. Where a change or discontinuation prevents delivery of what we owe you, your statutory remedies remain available.
Revised terms apply prospectively. A later version does not retrospectively reduce purchase rights or authorise a new use of existing health information. We will obtain a new affirmative agreement where the law requires it. A restriction necessary immediately for security or legal compliance may take effect sooner, with an explanation as soon as it is lawful and reasonable to give one.
13. Ending your use
You may stop using JabKeeper at any time. You can also withdraw your health-data consent in the app, under Settings, Privacy & support, which deletes your diary from the device. There is no JabKeeper account to close and no recurring subscription under these terms. Deleting the app is not itself a refund request or a deletion request for support correspondence or copies in other services.
Any ending of a software licence for breach is governed by the applicable licence and mandatory law. Where we have a right to restrict a service for a material breach, we will act proportionately and provide notice and a reasonable opportunity to remedy it where appropriate. We do not claim a right under these terms to access or remotely erase your private local diary.
Provisions needed to resolve an existing dispute, respect intellectual-property rights or enforce surviving legal obligations continue after you stop using the app. Your statutory rights also continue where applicable.
14. Our responsibility for loss
We are responsible for loss or damage caused by our breach of this agreement or failure to use legally required care to the extent the applicable law provides. For consumers, this includes foreseeable loss where the applicable consumer law so requires. We do not provide a clinical outcome guarantee or insurance against unrelated device and third-party failures.
Where law permits, we are not responsible for loss caused solely by circumstances for which we have no legal responsibility, or for business losses arising from use of an app supplied for personal use. These qualifications do not remove responsibility for our own contribution to a loss.
Nothing limits or excludes liability for fraud or fraudulent misrepresentation; death or personal injury caused by negligence where such liability cannot be excluded; a non-excludable product, consumer or data-protection liability; or any other liability the law does not permit us to limit or exclude.
We do not impose a blanket purchase-price damages cap, a waiver of statutory compensation, or a consumer obligation to indemnify us for all claims. Applicable law determines any limits or remedies not validly addressed here.
15. Country-specific protections and disputes
Subject to the protections below, these terms are governed by the law of England and Wales.
If you are a consumer in the UK, EEA or another country whose mandatory consumer law applies, this choice does not deprive you of that law's protection. You may bring a claim in your home courts where applicable law gives you that right. We will bring a claim against you only in a court permitted by applicable jurisdiction rules. These terms do not require a consumer to travel to England to enforce a non-excludable home-country right.
For UK consumers, applicable rights under the Consumer Rights Act 2015 and other consumer legislation remain intact. For EEA consumers, applicable national rights concerning digital-content conformity, updates, withdrawal and remedies remain intact.
For Australian consumers, applicable guarantees and remedies under the Australian Consumer Law cannot be excluded. For New Zealand consumers, applicable protections under the Consumer Guarantees Act and Fair Trading Act remain intact. For Canadian consumers, applicable federal and provincial consumer and privacy protections remain intact, including any mandatory language and jurisdiction rights.
For US consumers, these terms do not require binding private arbitration or waive a right to participate in a class action. Applicable state and federal protections remain available.
You may contact us first to seek a practical resolution, but doing so is not a contractual precondition to a legal remedy or a complaint to a regulator. Nothing here suspends a statutory deadline unless the law provides otherwise.
16. General provisions
If part of these terms is unenforceable, the rest continues so far as it can operate fairly and lawfully. An invalid term will not be rewritten to deprive a consumer of protection. A delay in exercising a right is not automatically a waiver of it.
We may transfer the business or our contractual obligations only in a way that does not unlawfully reduce your rights. Any handling of personal information in that situation must comply with the privacy notices and applicable law; a business transfer does not give us access to your local diary.
Except for rights arising under Apple's applicable licence or mandatory law, these terms do not create a right for an unrelated third party to enforce them. These terms do not override a specific promise made to you at purchase, a representation on which the law permits you to rely, or another non-excludable legal obligation.
Questions about these terms can be sent to matilde.enevoldsen19@gmail.com.